RETURN AND EXCHANGE POLICY

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STATE OF RETURN

 • Unused, unworn + in the same condition received returned with original packaging • All swing tags, return tags + hygiene stickers with zip ties must be intact/not removed 

• Free of makeup, residue, washing fabric scents, perfumes etc

 • Without damages including damaged caused when trying on + alterations In the case where it is evident the returned item does not meet the above, IMMANIS reserves the right to refuse or deduct the necessary value for cleaning, repair and restock from your refund or store credit. Returns must be requested within 14 days of shipping via our email immanisbrand@gmail.com .Please ensure to include the original order invoice within your package so we can identify your return to avoid delays within the return process. As we are now paperless, a link to this can be found in your order confirmation email. UK returns must come back to us within 10 days of return approval. International returns must come back to us within 21 days of return approval. Any packages received outside of this period will not be accepted for return. We refuse the right to accept any returns that are believed to be made maliciously, fraudulently or to cause loss, damages or copyrights too IMMANIS. In the event continuous returns are made, refusal of returns will be considered.

PROCESS OF RETURN

Visit Imannis.uk and follow the instructions selecting the items you wish to return. Note: Returns approval can take up to 3 business days in our busier periods. You will receive an email once the request has been approved with all instructions. Return shipping costs and any import taxes are the responsibility of the customer. Items must be returned to us via a tracked and signed for service so that you as the customer and we as the receiver can track parcel progress. Ensuring your return reaches us will remain the responsibility of the customer and any issues with the chosen courier cannot be resolved on your behalf by us. Please clearly mark the package as a return for customs declaration if you are returning from outside the UK. If items are not marked as a return and as a result, IMMANIS is charged import taxes, this amount will be deducted from your order refund. We process all refunds within 5-7 working days of receipt back to the warehouse (not including the day your package is delivered back to us). This time may be longer during our busier periods such as release days, holidays and sales. 

EXCHANGES 

Exchanges can be made for the same item in a different size. All exchanges must be submitted through the returns centre link above. An additional shipping fee to send the exchange item to you will be payable. Once this invoice has been paid and return items received back to us, the exchange item will be shipped. All other returns instructions remain the same as above. Only 1 exchange will be allowed per order.

REJECTED DELIVERIES

Packages which are refused and sent back to us for any reason including unpaid taxes and failed delivery will incur a return shipping fee which will be deductible from your refund.

SALE ITEMS 

Sale item can only be exchanged for store credit within the 14 day of shipping. Store credit will be valid for 6 months and will not be extended if you make a return. Sample sale items are final sale. Sale items are: • Items marked down to a discounted price • Items where a sale/promotional discount code has been used • Items where a holiday sale/promotional discount code has been used; Christmas, Boxing Day, Easter, Black Friday etc.